Privacy Policy

At Haut en Couleur, we attach great importance to protecting your privacy and your personal data. This privacy policy explains how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

By using our website, you accept the practices described in this policy.

1. Data Controller

Company name: Haut en Couleur

Location: Mordelles, 35310, France

Email: contact@haut-en-couleur.fr

Phone: 06 66 28 44 58

2. Personal Data Collected

2.1. Data Collected Directly

When you use our contact form or contact us by email, we collect the following information:

• First and last name
• Email address
• Phone number
• Subject of your request
• Message and content of your request

2.2. Automatically Collected Data

When you browse our site, we may automatically collect:

• Your IP address
• Browser type and operating system
• Pages visited and visit duration
• Referral source (how you arrived on our site)
• Date and time of visit

3. Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Processing your requests: Responding to your questions, quote requests and information requests
• Customer relationship management: Monitoring your project, communication about work progress
• Site improvement: Analyzing site usage to improve our services
• Legal obligations: Complying with our legal and regulatory obligations
• Marketing (with your consent): Sending you information about our services, promotions and news

4. Legal Basis for Processing

The processing of your personal data is based on:

• Your consent: For sending marketing communications
• Contract execution: For processing your quote request or performing work
• Legitimate interest: For improving our services and site security
• Legal obligations: To comply with our accounting and tax obligations

5. Data Recipients

Your personal data is intended for the internal services of Haut en Couleur.

We may also share your data with:

• Our technical service providers (hosting, site maintenance)
• Our partners for carrying out certain work (subcontractors)
• Competent authorities in case of legal obligation

We ensure that these third parties respect the confidentiality and security of your personal data.

6. Retention Period

Your personal data is retained for the period necessary for the purposes for which it was collected:

• Contact requests: 3 years after last contact
• Customers: 10 years for accounting and tax obligations
• Browsing data: Maximum 13 months
• Newsletter (if applicable): Until you unsubscribe

At the end of these periods, your data is deleted or anonymized.

7. Your Rights

In accordance with GDPR, you have the following rights regarding your personal data:

• Right of access: Obtain confirmation that your data is being processed and access to this data
• Right of rectification: Correct your inaccurate or incomplete data
• Right to erasure: Request deletion of your data under certain conditions
• Right to restriction: Limit the processing of your data in certain cases
• Right to object: Object to the processing of your data for reasons relating to your particular situation
• Right to portability: Receive your data in a structured format and transmit it to another controller
• Right to withdraw your consent: At any time, without affecting the lawfulness of processing based on consent before withdrawal

How to Exercise Your Rights

To exercise your rights, you can contact us:

• By email: contact@haut-en-couleur.fr
• By phone: 06 66 28 44 58
• By mail: Haut en Couleur, Mordelles, 35310, France

We are committed to responding to your request within one month.

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority) if you believe your rights are not being respected: www.cnil.fr

8. Cookies and Similar Technologies

Our site uses cookies to improve your browsing experience.

8.1. What is a Cookie?

A cookie is a small text file stored on your device when you visit our site. It allows us to recognize you on your next visits.

8.2. Types of Cookies Used

• Essential cookies: Necessary for the site to function (cannot be disabled)
• Analytical cookies: Help us understand how visitors use our site
• Preference cookies: Allow us to remember your choices (language, region)

8.3. Managing Cookies

You can manage your cookie preferences directly from your browser:

• Chrome: Menu > Settings > Privacy and security > Cookies
• Firefox: Menu > Options > Privacy and security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Menu > Settings > Privacy > Cookies

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.

These measures include:

• Encryption of sensitive data
• Restricted access to personal data
• Regular backups
• Regular security updates

10. Data Transfers Outside the EU

Your personal data is hosted and processed within the European Union. If we were to transfer your data outside the EU, we would ensure that appropriate safeguards are in place in accordance with GDPR.

11. Policy Modifications

We reserve the right to modify this privacy policy at any time. Any modification will be published on this page with a new update date.

We encourage you to regularly consult this page to be aware of any modifications.